DELIVERY 


 

AUSTRALIAN SHIPPING COSTS 

We offer FREE standard shipping Australia-wide for all orders over $70! For orders under $70, standard shipping is available for $5.

DISPATCH TIMES

We know that our customers can't live without an easy solution to style their hair, so we will guarantee to post out your Hot Tool purchase within 1-2 business days!

DELIVERY TIMES

All order will be delivered via Australia Post . East coast Australian orders will usually arrive within 3-5 working days. Deliveries to west coast Australia and remote areas may take longer.  You will receive an email or an SMS with your tracking details once your order has been dispatched.

NEW ZEALAND AND INTERNATIONAL ORDERS

Yes! We offer shipping to New Zealand at a Flat Rate of $20 AUD.  All parcels are sent  Express Intl with an estimated transit time of 5-12 business days.
Unfortunately, we do not offer International shipping to any other countries besides Australia and New Zealand.

PRE-ORDER ITEMS

If your item is on pre-order, this will be dispatched once it becomes available. You will receive an email or an SMS with your tracking details once your order has been dispatched.
 If your order contains multiple items with one or more pre-orders, these will be sent together once the pre-order item(s) are ready for dispatch. If you’d like to organise for your items to be sent separately, please drop us a line at info@districtbrands.com.au. Please note pre-order time frames are a delivery estimate only and are subject to change.

RETURNS 


 

Of course every Hot Tool appliance is created to the highest standards and each product is rigorously tested. But, if your Hot Tool is faulty and you need to return it for repair, we'll ensure the whole process is as simple and speedy as possible. 

Should the product be faulty or defective on arrival, we will offer you, full replacement or full refund including postage/shipping  

Please note, returns will not be accepted for change of mind. 

We encourage all our customers to visit their stockist to trial a demo before purchase.

Please contact our customer service team who will be happy to help!

Simply email info@districtbrands.com.au or fill out the form below stating your:

 Order number

 Place of purchase

 Description of fault

 Contact number

Or fill out the form below with the above information :-