We offer FREE standard shipping Australia-wide for all orders over $70!
(For orders under $70, standard shipping is available for $5)

We know that our customers can't live without an easy solution to straighten and curl their hair, so we will guarantee to post out your Hot Tools within 1-2  business days! You will receive an email or an SMS with your tracking details once your order has been dispatched

Your order will be delivered within 3 to 5 business days, with the exception of Darwin and regional areas of Australia, which may take up to 7 days.

Please note, returns will not be accepted for change of mind.

We encourage all our customers to visit their nearest store to trial a demo before purchase. (Hot Tools can be bought online through hottools.com.au or through selected salons and retailers)

Of course every Hot Tool is created to the highest standards and each product is rigorously tested. But, if your brush is faulty and you need to return your brush for repair, we'll ensure the whole process is as simple and speedy as possible.

Return shipping costs are the responsibility of the customer and if the tool is found to be faulty, delivery will be refunded.

Yes, a ONE YEAR warranty!!

Of course every Hot Tool is created to the highest standards and each product is rigorously tested. But, if your brush is faulty and you need to return your brush for repair, we'll ensure the whole process is as simple and speedy as possible.

If you are experiencing any difficulties, please contact us, the salon or the retailer where you purchased your Hot Tools. 

Return shipping costs are the responsibility of the customer and if the tool is found to be faulty, delivery will be refunded.

Start with clean, towel-dried hair and apply a heat protectant. From there, section your hair and work on the bottom half first. Use the rotating temperature dial to get the best heat and speed for your hair - thick, coarse hair will of course need a bit more.

Place the brush under your hair at the root, and brush up and out until you reach the end of each piece. Rotating the brush away from your head as you go will create volume.

Repeat this until your whole lower section is smooth and dry, then move onto your upper half. You may like to brush your front sections up and back, again with the brush underneath, to add a bit of extra movement around your face.

Finish with a cooler blast for added shine and setting.

You can also use the Hot Tools Black Gold Volumiser to refresh second-day hair.

VIEW TUTORIAL AND HOW TOS HERE 
VIEW CUSTOMER DEMOS HERE

The main difference is on the technology. Overall our black Gold range has superior technology over the 24k Collection. The Black Gold has Titanium Micro shine which helps smooth the hair and impart more shine as well as higher durability and more even heat distribution. The volumiser in particular has tangle free charcoal activated bristles which is perfect for second day hair!

At Hot Tools Australia, we love to help. If you have any questions, call or drop us an email via our form and we’ll aim to reply to you within one working day, if not sooner. We have an enthusiastic customer service team, including hairdressers, who can answer any questions regarding our products.

Our FAQs section will also help answer many of your questions regarding products, warranty, shipping & returns or your order.

If you’re still unable to find the specific answer you require, please don’t hesitate to contact us via our enquiry form. Alternatively, email info@districtbrands.com.au.
Business Hours: Monday - Friday 8:00 A.M. to 5:00 P.M. (EST)